Cancellation and Refund Policy

Enquiries, fittings and appointments

Enquiries are free and the platform does not collect dress or wedding service fees. Fittings, reservations, deposits and service cancellations follow the contract with the business and applicable law. Confirmed platform bookings can be cancelled in the account at least 24 hours beforehand; contact the business for later changes. This operational rule does not limit statutory rights.

Paid plans and free gifts

Send plan refund / cancellation requests with the transaction number, payment date and reason to [email protected]. The offer, delivery, elapsed term and applicable law are assessed; there is no blanket no-refund rule. Approved refunds follow the relevant payment method and provider rules. Free gifts have no paid amount to refund.

Consumer rights

Business purchases and consumer transactions may be treated differently in law. For consumer distance contracts, statutory withdrawal rights and exceptions are explained for the transaction in advance. Any explicit consent required for an exception is not inferred from general membership acceptance. Access to competent consumer dispute bodies and courts is preserved.